Return Policy

Return Policy

Welcome to The Suave Linen Return Policy Page

At The Suave Linen, we take pride in the quality of our products and strive to ensure that every customer is satisfied with their purchase. However, we understand that sometimes returns may be necessary. Our return policy is designed to be clear and fair while also ensuring that we can continue to offer premium towels at competitive prices. Please review our policy carefully to understand the terms and conditions for returning items.

Eligibility for Returns

1. Product Condition

  • Unopened and Unused Items: We accept returns for products that are unopened, unused, and in their original packaging. The items must be in the same condition as when you received them, with all tags and labels intact.
  • Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact us immediately. We will gladly replace the item or issue a refund after a thorough inspection.

2. Return Window

  • Returns must be initiated within 14 days of receiving your order. Unfortunately, we cannot accept returns or exchanges after this period.

Non-Returnable Items

  • Custom Orders: Towels or linens that have been customized with embroidery, special sizes, or specific colors are non-returnable unless they are defective.
  • Final Sale Items: Products marked as "Final Sale" or "Clearance" are not eligible for return or exchange.

Return Process

1. Initiate a Return

  • To start a return, please contact our customer service team at support@suavelinen.com or call us at +1-470-202-8529 within the return window. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization

  • After reviewing your request, our team will issue a Return Authorization Number (RAN) and provide instructions for returning the item. Please do not send items back without a Return Authorization Number, as they will not be accepted.

3. Shipping Returns

  • Customers are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refund

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process to send back the original item. Then, place a new order for the replacement item through our website.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number]. We will arrange for a replacement or refund and cover the return shipping costs.

Final Notes

At The Suave Linen, our goal is to ensure you are completely satisfied with your purchase. However, due to the nature of our products and the costs associated with returns, we kindly ask you to review your order carefully before completing your purchase. If you have any questions about our products or need assistance before buying, our customer service team is here to help.

Need Help?

If you have any questions about our return policy, please don’t hesitate to contact us at support@suavelinen.com or 470-202-8529. We’re here to assist you every step of the way.

The Suave Linen – Quality You Can Trust